1. Contact us
Couplift is published by LGM SOLUCOES LTDA, Brazilian company registration (CNPJ) 61.525.054/0001-65. Contact: contato@couplift.com. Website: www.couplift.com.
Include your device model, operating-system and app versions, and what happened. For purchases, include the store and order reference. Do not send passwords, full card details, your diary or intimate answers. Remove personal information from screenshots. This is not an emergency service.
Business address: ST SHCS CRS QD 516, nº 69, Bloco B PAVMTO1 — Asa Sul, Brasília/DF, CEP 70381-525, Brasil
2. I paid but access did not appear
Check that the device uses the Apple or Google account that paid. Open the purchase screen, tap Restore purchases and stay connected to the internet. If access remains blocked, send support the order reference.
3. I changed devices
Within the same store, restore using the account that made the purchase. Purchases do not automatically transfer between Android and iPhone. Restoration unlocks access; it does not automatically recover diary entries or progress.
4. Requesting a refund
For Apple, use reportaproblem.apple.com. For Google Play, see the refund procedure. You can also submit your request to contato@couplift.com.
Assessment and processing follow store procedures and applicable law. Contact us if you need help or believe a refusal was incorrect. See the Terms of Use.
5. Is there a subscription
No. Access is offered through a one-time purchase without automatic renewal. The offer and final price appear in the store before confirmation.
6. Privacy and deletion
The diary and progress are stored on your device. Support does not have remote access to those records. Use Settings → Delete my data and see Data deletion for backups and purchase records.
Use the same email for privacy requests, with the subject Privacy — Couplift.
7. Technical problems
For reminders, check notification permission and your chosen time. Focus modes and battery saving may affect alerts.
If the app freezes, close and reopen it. Avoid uninstalling or clearing storage before exporting records you want to keep. If the issue persists, describe the steps leading to it.
8. Limits of the program
Couplift offers self-reflection activities. It does not replace professional care and is not intended for violence or abuse. Support email is not safety monitoring or emergency care. In immediate danger, contact local emergency services.
In Brazil, the CVV provides free, round-the-clock emotional support: 188. This number is specific to Brazil.